HOW LONG UNTIL MY ORDER SHIPS?
Orders process and ship in the order in which they are received, generally within 3-5 business days. In most cases, much sooner.
I SELECTED PRIORITY, WHY HASN'T MY ORDER SHIPPED?
Selecting "priority" or purchasing other expedited shipping methods WILL NOT skip you ahead of those who have ordered before you or process your order any faster. Again, orders generally process and ship within 3-5 business days. Once shipped we use the exact method you selected and purchased during checkout. Delivery estimates are from the time of actual shipment, NOT from the time of purchase.
USUALLY I GET TRACKING WITHIN A DAY, WHATS THE DEAL?
Sales, promotions, holidays, extreme weather, and other circumstances may also effect processing & shipping times. Please allow additional processing time during high volume periods. Yes, we ship most orders out within a day or two, but we cite our "3-5 day processing" average to ensure folks maintain realistic expectations.
If a back-order situation arises that causes an order to exceed our average estimated processing window you will be notified and given the option to either wait for your order, or cancel.
LATE DELIVERY OR POSTAGE CLAIMS?
Rates and delivery estimates are calculated automatically by USPS, we make absolutely no claims or guarantees in regard to these estimates. They're just that, estimates. Unfortunately once a parcel leaves our facility we're limited to the very same tracking information you have, nothing more. We can be of little assistance in these matters. Once we've fulfilled and shipped your order any additional information or assistance to do with the delivery of your package can be obtained by contacting the carrier directly at 1-800-ASK-USPS
THE TRACKING YOU JUST SENT ME DOES NOT WORK!
Many do not realize what occurs between the time they receive tracking, and the moment a package actually begins it's journey... When we process your order for shipment and print your label you're automatically sent an email that contains your tracking number and a link to track your package. Again... you're sent this tracking number when your label PRINTS, not when the package actually ships. This means a driver still has to visit our facility to pick up your parcel, which usually occurs the next business day. The parcel then spends the entire day traveling in the back of a mail truck while the carrier makes his/her daily deliveries. At the end of the day when he/she returns to the post office your package is unloaded, scanned, and accepted for sorting. This is when tracking typically begins to show it's first actual progress online with an "accepted" scan and your package officially begins it's journey to you. Long story short... give your tracking some time to update! If you've gone 72hrs without an update to your tracking progress online contact USPS. 1-800-ASK-USPS
READ BELOW FOR MORE DETAILED SHIPPING INFORMATION
How and when we ship:
We ship using USPS services. Orders process and ship within 3 to 5 business days on average. Business days are Monday through Friday, we are closed weekends. Orders received after 3pm Eastern Standard time will not be acknowledged until the following business day. During sale promotions and high volume periods orders may take additional time to process. If for some reason your order will take any longer than this to process you will be contacted. Click here for more detailed Terms of Service.
IMPORTANT: Orders ship in the order in which they are received. Purchasing an expedited shipping method does not change the order in which your product(s) ship. When your order ships the method you selected will be used to ship your order. If you are in a time constraint we highly suggest planning ahead accordingly or contacting us to determine current order queue.
USPS tracking information may take up to 24 hours before any status update is shown. At times, you may experience your tracking showing "Electronic shipping information received." This simply states that USPS has received information about your shipment. A label has printed and your parcel has either been given to the carrier and is awaiting it's first sorting scan, or your parcel is awaiting our next carrier pick-up. Once your parcel begins it's journey and receives its first "sorting" scan you will begin to receive additional updates regarding the movement of your package and it's whereabouts. If you have subscribed to updates using Facebook Messenger you will also receive these tracking updates there periodically.
For Priority Packages:
1, 2, or 3 day delivery dates for Priority Mail shipments are estimated times based on region. Exceptions apply and delivery time is NEVER guaranteed. Note: We do not refund shipping for packages delivered after the estimated date.
Once THEZFO.com has handed the package over to USPS, it is their responsibility. We do not guarantee transit times, if you are experiencing issues with your package in transit contact USPS directly.
We will ship Batteries or E-Liquid at your own risk, there is a chance they will be confiscated. We are not responsible in this scenario. You are responsible for any duties/custom fees. If your package is held in customs you will have to wait for it to be released. All prices are listed in USD. Once an international order is fulfilled and shipped the obligation of THEZFO.COM ends. International orders will be considered shipped at the risk of the customer. THEZFO.COM is not responsible for carrier mishandling, delays, or customs laws. INTERNATIONAL BUYERS ACKNOWLEDGE THIS POLICY WHEN PLACING AN ORDER WITH THEZFO.COM AND AGREE TO ABIDE BY THESE TERMS.
Lost or Stolen Package:
In the event you feel confident the package has been lost, you can file a claim directly through USPS. After 15 days (20 days for Canadian orders, 45 days for Military addresses, 30 days for other countries.) of the last scan and the package has not been scanned as delivered, on the 16th day (or 21st day for Canadian orders, 46th day for Military orders or 31st for other countries.) we will re-ship the order to you if the items are still in stock, in the case that the items are out of stock we will apply store credit to your account. If we determine that the package was lost due to an incorrectly provided address you will need to make another purchase and file a claim through USPS, The ZFO does not cover customer error.
If the package is delivered to the address you provided and lost\stolen thereafter you must contact your carrier immediately. We also suggest checking with your neighbors and the actual postal carrier who delivers your mail. The ZFO does not re-ship or replace stolen mail. If you selected USPS Priority your parcel is automatically insured for up to $100, you can file a claim using this link https://www.usps.com/help/claims.htm .
Please be aware postal claims can take up to 60 days to process.
Again, The ZFO does not reimburse or re-ship misplaced or stolen parcels once tracking reports successful delivery, any and all claims after delivery must be made through the carrier. Anytime a package has been stolen from your home you should file a Mail Theft inspection with the postal service here: File a Mail Theft Complaint
Return to sender Packages:
If your package is returned to sender, we have to receive the package before issuing a store credit to your THEZFO.com account. You will be credited for the order amount minus the cost of shipping.
By placing your order with THEZFO.com you agree to all of the above shipping terms, we strongly urge you to carefully review your order before making the final completion of your purchase.
Any questions regarding international orders should contact our sales department.