WARNING: This product contains nicotine. Nicotine is an addictive chemical.

About us

WARNING: READ THIS ENTIRE PAGE BEFORE CALLING OR VISITING!

The ZFO, aka "Zen Factory Outlet" is an adult themed establishment located in Spencerport, just outside of Rochester New York. There is absolutely NO admittance or service for ANYONE under the age of 21 without VALID ID that scans! This valid ID is required by every customer, every visit, for every single transaction. We do not care if you're already in our system. We do not care if you are 90. 
We do not care if the minor you brought with you is your own child. We do not care if your ID "just" expired. We do not care if your friend without ID isn't there to buy anything. EVERYONE MUST BE 21 OR OLDER AND POSSES VALID ID THAT SCANS OR NOBODY GETS SERVED! If someone enters our store with you or is visibly waiting for you outside (yes, even in a vehicle) they are considered part of your party and we'll require their ID, too! If they're under the age of 21 no transaction will be allowed to take place. Illegal "straw" and "contraband" purchases are also prohibited.... If you give us ANY reason to believe you're purchasing product for somebody else not present to provide ID you will be refused service for a period of 24 hours and the incident will be documented in our system. If it happens a second time you won't be back. This means NO ordering from a list on your phone, NO calling a friend to ask what they want while we're serving you, NO telling us you're purchasing product(s) for someone who isn't with you (yes, even a spouse), NO referencing contraband substances which are ILLEGAL in the state of NY, or any of the other stupid things people say or do that prevents us from serving them. These are age restricted products for legal vaping, herbal and tobacco use only!  Please conduct yourselves accordingly if you wish to receive serviceIf we have to remind you how to behave in our establishment more than once, or you give our staff "grief" over these policies, you will be instructed not to return to our establishment and added to the "banned" list in our system. For those of you who think you'll just return another day when someone else is working.... this unfortunately means whenever your ID is scanned in the future it will issue a warning to whomever is working instructing them not to serve you or anyone that you are with, effectively banning them as well! Nobody wants that, so it's really quite simple... Bring ID each and every time, don't bother shopping with us if you're shopping for someone else, and leave anyone under the age of 21 at home where they belong. If these policies and regulations trouble you please shop elsewhere, we will make absolutely NO exceptions for anyone. Thank you!

HOURS OF OPERATION:
SUNDAY          12PM   -   6PM
MONDAY         11AM   -   9PM
TUESDAY        11AM   -   9PM
WEDNESDAY  11AM   -   9PM
THURSDAY     11AM   -   9PM
FRIDAY            11AM   -   9PM
SATURDAY      11AM   -   9PM

ALL CUSTOMERS MUST WEAR A MASK UNTIL FURTHER NOTICE! No mask? Curbside pick-up is still available! Order online at THEZFO.COM and then call us at 585-444-6198 once you’ve arrived with your name and order number! REMAIN IN YOUR VEHICLE AND HAVE OUR ID READY, WE'LL BRING YOUR ORDER OUT TO YOU!


Scroll down for Phone Number, Email, and Social Media links.

(Click map for Google Map Directions)

DIRECTIONS TO ZFO
RETAIL OUTLET ADDRESS:  
42 NICHOLS STREET SUITE #14 SPENCERPORT NY 14559

DIRECTIONS: Enter plaza parking lot. You'll pass a McDonalds on your left and see a URMC Urgent Care facility in front of you. Hang a left in the parking lot and swing behind the back of the plaza. We're directly behind the URMC Urgent Care and Bad Apples Bistro, next door to Atlas Fitness and directly in front of the House of Hybrids manufacturing facility!

EMAIL: zenfactoryoutlet@gmail.com
INSTAGRAM: @thezfo
FACEBOOK: https://www.facebook.com/thezfo
TOLL FREE: (855) THEZFO5 or (855) 843-9365
WE WILL NOT QUOTE PRICES OR INVENTORY QUANTITIES OVER THE TELEPHONE! (See Below)

Extension #1: Retail Vape Shop in Spencerport NY (Press 1)
Extension #2: Online Sales (Press 2)
Extension #3: Owner (Press 3)

Trying to sell us something? Karen demanding to talk to a manager? Extension #3 is the extension for you! Press 3 and you'll be directed right to the owner! ANY "sales" calls made to other extensions will be abruptly cut short and told to "hang up, try again, and press three" followed immediately by a dial tone. Thank you! 

***BEFORE YOU CALL*** 
WE WILL NOT QUOTE PRICES OR INVENTORY QUANTITIES OVER THE TELEPHONE!  We can only provide this information to customers we have confirmed are of legal age and this is something we cannot do over a telephone. Thankfully, our site will do this for us! Log in or create your age verified account to view our current pricing and inventory any time you'd like! Everything you see here online is the same exact price as you'll find in our store! If it's in stock here, it's on our shelves in store! If it's out of stock here online, sorry, it's out of stock in store as well. No, there's nothing hidden in the back and we're not going to check for you. No, we will not "hold" items for you without payment. Buy them online and select local pickup or make your way to our store like everyone else. Sorry, we make no exceptions to these cases! Calling about a pending order or shipping issue? 
Click here and check our Shipping & Order Processing FAQ first, it may save you some time! We receive a very high volume of calls, please have your order number ready! If we're with a customer and unable to assist you at the time of your call and you're directed to a mailbox please leave a detailed message including your name, order number if applicable, telephone number, and a brief explanation why you've called! Thank you.